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Archive for October, 2006

Choosing a Datacenter is Hard Work!

Saturday, October 28th, 2006

Perhaps the weight is one ton. Maybe it’s five. Either way, it’s off my shoulders at last! Nearing the end of a project (even if it means another, larger project is starting very soon) is one of the best feelings in the world.

For the past four months, a large percentage of my efforts have been towards procuring new datacenter space for BitPusher. This is the 14th or 15th time in my life that I’ve gone through the datacenter evaluation process. It’s only the 2nd time that I’ve done this for my own company though, so it was probably the most important.

Now that the selection phase is over, I’m going over my journal, notes, timelogs, and loose ends that emerged this journey. So much work went into this process that I am teaching a class about this for LOPSA’s, SysAdminDays” in Phoenix, on November 7th. The class is entitled “Data Centers, Data Closets and Server Hosting”.

I thought I’d share some fun statistics related to this effort.

* E-mails sent: 478
* E-mails received: 536
* Quotes received: 14
* States visited: 2
* States datacenters are located in: 8 (Pennsylvania, Nevada, Iowa, Idaho, Washington, Arizona, Chicago, and California)
* Time on telephone: 26 hours, 40 minutes
* Miles flown: 2,500
* Datacenters visited: 11
* Datacenters spoken to: 19
* Overnight stays: 5
* Quote revisions: mathmatics fails to provide me with an accurate estimate

Once the contract is signed, I’ll write a quick follow-up espousing the many virtues of our new facility.

data centers and BitPusher infrastructure 2.0

Wednesday, October 25th, 2006

We moved in to our current data center (365 Main) more than two and a half years ago in preparation for taking on hosting and server management at a larger, more professional scale. The basic shape of our current infrastructure — the high-level design of our networking, monitoring, provisioning, update, backup and other components — was largely formed at that time. Most components have seen a great deal of refinement in that time, but with hindsight there are a number of things we’d do differently.

One of the things we’d do differently is that we’d get a data center contract longer than three years. Sure enough, 365 Main is now more or less full and new contracts have per-rack power limits well under half of what we use. So while we may (or may not) maintain some presence there, it’s essentially not an option to keep our full infrastructure at 365 Main beyond the end of our current agreement (the end of March).

For the last several months Michael has put an extraordinary amount of effort into identifying and evaluating prospective data centers, in the San Francisco bay area and beyond. When it comes down to it, none of the bay area data centers has the power density that we want and all of them involve significant compromises. We’ve even considered building out our own (or rather, improving a facility that’s 80% of the way to being a data center), but that approach didn’t really fit our model — facilities management is best left to people who specialize in it (and new data centers always have more than their share of problems).

Since Michael and Linda will be moving to the Seattle area next spring, that area (which also happens to have relatively cheap power) merited special consideration. Network-wise it’s essentially just as good as the bay area, it isn’t prone to earthquakes (or hurricanes, etc.) and the data center market has some better (and more power-dense) options. We haven’t finalized things, but it looks like we’ll be moving most of our infrastructure to a data center in Seattle (but probably keeping some space in the bay area and starting to build a redundant-site architecture).

Regardless of our exact choice, the silver lining in having to move is that we’ll have an opportunity rebuild the entire infrastructure from scratch. Over the next two months we’ll build the core components in a staging environment here, and then we’ll install them plus a bank of new servers in the new data center. For most of our customers, we’ll build a complete parallel version of their site (which can be thoroughly tested in advance), keep the data nearly in sync for a while, and then do a final sync-and-switch with just a few minutes of downtime. This will also allow us to update all of our customers to our latest configuration standards.

Much of this is the boring work of making all of the loose ends tidy (such making remote power control more uniform and fixing some path inconsistencies), but there’s also some fun stuff in building this new generation of our infrastructure. We’ll put in SAN storage (used sparingly at first, both as a better answer than dedicated file servers for sites needing more than 0.5TB but less than 5TB and to support virtualization with fast migrations), implement BGP (perhaps using two Internap PNAPs as uplinks) and, as always, implement ever more automation. (We’re still exploring our SAN options, so if you have thoughts on iSCSI/AoE options with SATA disk in the 10-50TB range, please leave a comment.)

Of course, we’re more than busy enough already, but when aren’t we?

why now?

Tuesday, October 17th, 2006

We’re the busiest we’ve been since recovering from my vacation in March, and only getting busier. But with a little nudging yesterday from Marty at Tangler, who is about to be our newest customer, we finally did go ahead and set up a blog.

I tend to be a bit of a perfectionist about public communication (as our web designer, who is somehow still speaking to us, can attest), so blogging about the daily workings of our company requires a bit of letting go. Perhaps speaking last month in front of several hundred people without much time to prepare (in the middle of Ryan Carson’s talk at his Future of Web Apps conference) combined with (I say optimistically) generally making it to the next level in letting go of control, made me ready to act when Marty nudged. It also doesn’t hurt that Michael went ahead and set up WordPress on one of our servers, eliminating my hang-up about an infrastructure company putting its blog on somebody else’s hosted service.

So here we are. These are busy times indeed, but we’re going to try to make a habit of providing frequent updates for anyone who’s interested.

The latest excitement is indeed the Tangler deal — we’ll be running the infrastructure for the new service that they’ll start publicizing shortly. Of course, since we’re both busy it took a while to get the details worked out, and now they’re uncomfortably close when they expect to get meaningful traffic. But at least they have a sense of humor as they nudge to see how quickly we might be able to get them up and running.

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